FREQUENT QUESTIONS

1.- Where is our store located?

- Visit Our Store at: Calle Santo Tomás De Aquino 473 Urb. San Diego, San Martin de Porres - Lima.

2.- What are our opening hours?

- Opening hours:
🗓️ Monday to Friday from 09:00 - 17:30 hrs.
🗓️ Saturdays from 09:00 - 12:30 hrs.
🗓️ On Sundays there is no service in the store (only on the website).

3.- What are our payment methods?

- We have the following payment method:

• 👉 Visa or Mastercard debit card. (Through the website)
• 👉 Visa, Mastercard or American Express credit card. (Through the website)
• 👉 Cash at agents (BBVA, BCP, SCOTIABANK, INTERBANK).
• 👉 Internet banking (BBVA, BCP, SCOTIABANK, INTERBANK).
• 👉 Store in Lima (Cash and/or Credit and Debit Card).

4.- Do we make payments on delivery?

• Yes, valid only in Metropolitan Lima and Callao.

5.- Do we ship nationwide?

- Yes, 📦 we make shipments to Lima and provinces in the following agencies:

• ✅ Shalom
• ✅Marvisur
• ✅ Movilbus
• ✅ Emtrafesa
• ✅ Cavassa
• ✅ Flowers
• ✅ Line
• ✅ San Pedro Cargo
• ✅ Tarapoto Courier
• ✅ Motorized Express (Lima Only)
• ✅ Olva Courier (Lima & Provinces)

6.- Do we ship internationally?

- Yes, 📦 we ship to any part of the world with:

• ✈️ DHL Express

7.- What are our delivery times?

• 📦 Shipping to Lima with motorized express (within 24 hours - 48 hours once your purchase is made).
• 📦 Shipping to Lima with Olva Courier (1-2 business days).
• 📦 Shipping to the Province with Olva Courier (2-3 business days).
• 📦 Agency Shipments (2-3 business days).
• 📦 International Shipping with DHL (5-7 business days).

8.- Is it safe to buy in our online store?

- Of course yes, you can make your purchase with complete peace of mind; We guarantee the security of your purchases and your personal data.

9.- Is the stock of products with the indication "out of stock" replenished?

- If the product is out of stock we will try to replace it as soon as possible. If there is no more stock of it, we will remove it from the website.

10.- What are the steps to follow to make a purchase in our online store?

1. 👉 Click ADD TO CART.
2. 👉 Click COMPLETE YOUR PURCHASE.
3. 👉 Fill in your shipping details and click continue.
4. 👉 Select Payment Method Mercado Pago or Izipay.
5. 👉 Click PAY NOW.
6. 👉 Select a payment method of your preference.
7. 👉 Then fill out your card details.
8. 👉 Then click CONTINUE AND FINISH.
9. 👉 Next, you will receive a confirmation message to your email for your purchase.

11.- What should I do if I receive an incorrect or defective item?

• If on any occasion, by mistake, you receive an unordered product or one with a factory defect, please contact our customer service department.

12.- How can I know the status of my order?

• Once your purchase has been made, you will receive a confirmation notification of your order certifying the departure and shipping of the package. If you would like more information, do not hesitate to contact our customer service department.

13.- Can you issue an invoice in the name of my company?

• Yes, you only have to tell us the tax information that we will ask for.

14.- How can I ensure that I have made my purchase correctly?

• Upon completion of your order, you will receive a confirmation email. If you did not receive it, you will need to contact our customer service department.

15.- Is it safe to use my credit or debit card on the website?

• Yes, your data is transmitted fully SSL encrypted. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. Thus, after verifying that the card is attached to the CES system, the system will contact the bank that issued it to authorize the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.

16.- Can I cancel my order?

• Yes, you can cancel your order as long as its status allows it. It may be perfectly feasible before receipt of the shipment departure notification email. To do this, you must contact our customer service department.