RETURNS & EXCHANGES

MEASURES DURING THE STATE OF EMERGENCY

Exchanges and Returns: Dear customer, due to the current situation, we do not accept returns and/or exchanges of personal products, such as clothing, glasses and safety implements, due to our safety and hygiene protocol against Covid-19. If you have any questions, please write to us at contacto@catserviceperu.com , for the rest of the products we will proceed according to the details below.

DELIVERIES

The terms delivery time and dispatch time have different definitions, delivery time is known as the time it may take to get from a departure point to an arrival point, and dispatch time is known as the time it takes to process your order so that it is ready for dispatch. Dispatch times begin to count once the purchase is confirmed. Delivery times begin to count once the dispatch is confirmed , in Metropolitan Lima and Callao they have a period of 1 to 2 business days and in the province 2 to 3 business days (business days: weekends / calendar holidays are not considered and holidays determined by the state; for more details on service times, please review our Shipping Terms . No calls are made prior to delivery). If during the established period the 2 visits are made and the client or person in charge of receiving the product is not at home, the initially agreed period will be extended, after coordination with the client; In addition to this, the customer must pay for the third visit to the registered address or store to pick up the product, according to the given agreement. If the USER is not contacted at the telephone numbers and contact emails registered on THE WEBSITE, after 3 (three) unsuccessful contact attempts, the order will be cancelled.

The estimated delivery time will be indicated in the acquisition process on THE WEBSITE and will be confirmed in the confirmation email of the product shipping date.

If you have additional questions about delivery times, send us an email to: contacto@catserviceperu.com .

According to the established policies, the customer or the person who receives the order has the obligation to check that the box or bag containing the product is sealed and has no signs of previous opening (Open, other packaging tape or box deterioration). . If you detect this, do not receive the product and you must immediately contact THE COMPANY. After acceptance of the product, the CUSTOMER will not be able to file a claim for damage to the product or its shortage, only claims for warranty issues or any described within the Return and Exchange Policy will be attended to.

Important Notice: The sale and dispatch of products is subject to availability and product stock. When the product is not available, THE COMPANY will immediately notify the customer and return the full value of the price paid for the product, plus shipping costs and additional charges.

DELIVERY TIMES: From 11:00 - 19:00

RETURNS & EXCHANGES

Any product change must be made via email contacto@catserviceperu.com for prior coordination. The customer must deliver the product without any signs of manipulation and/or use, with the original packaging and the corresponding labels within 5 business days after receiving the product. For provincial customers who want to make changes after prior coordination, they have to assume the shipping cost again, since our shipping process ends when the correct product requested by the customer is sent.

In case of returns or order cancellations you must send an email to contacto@catserviceperu.com and indicate the reason for your cancellation. If your request is valid, a refund will be made according to the payment method you made. On the one hand, for Credit or Debit Cards a refund will be generated that has an approximate time of 25 to 30 business days. On the other hand, if your purchase was made with Cash Payment, the money will be returned to the account provided by the purchaser (third party accounts will not be accepted) within a maximum period of 10 days.

Returns will be effective as long as you meet the following conditions:

- In case the item has any manufacturing defect.

- If there is a mistake in the item sent, as long as the original packaging and the original label are preserved and there are no signs of abuse.

- In the event that there is no stock.

- Returns for credit or debit card purchases will be refunded directly to the customer's card within approximately 25 business days.

- The correct delivery/change of order to the customer and he requests the return, the money will be returned only on the value paid for the product, since if the value of the delivery was made. The customer must assume the additional cost of freight involved in moving the product from the customer's home to our warehouse.

For all types of refunds, the holder's information must be correct, otherwise processing times will be prolonged. The necessary data is:

• Name and surname

• DNI

• Number of order

• Email registered on THE WEBSITE

• Bank account data

Important:

- Changes are only made once, they will be made according to stock availability in the Cat Service Peru physical store and the current price managed by the store is respected. If the exchange is for the same product but a different size, the price at which the customer purchased it will be respected, but if the exchange is for another color or another model, they must pay the difference. When approaching to make the change at the indicated store, you must show the confirmation message received by customer service. All changes are made when the customer receives the order.

- Schedules to make changes: Monday to Friday from 9:00 - 17:30 and Saturdays from 9:00 - 12:30 (prior coordination).