GENERAL TERMS AND CONDITIONS OF USE

GENERAL TERMS AND CONDITIONS OF USE

Before accessing the services offered by the company CAT SERVICE PERU SAC WITH ITS TRADEMARK "CAT SERVICE PERU" (hereinafter "THE COMPANY" ) through its website WWW.CATSERVICEPERU.COM , (hereinafter "THE WEBSITE" ) under the domain WWW.CATSERVICEPERU.COM , we ask you to carefully read the general terms and conditions detailed below. Likewise, each time you use any present or future service of THE COMPANY, you will be subject to the particular terms and conditions of use applicable to said services. These particular conditions will prevail over the general conditions in case there is a contradiction between the two.

USE

Access to make online purchases through THE WEBSITE does not require prior registration as a “USER” ; However, once you accept the General Terms and Conditions of Use, you will be considered a “USER”. From this registration, you will be considered a USER of our website. THE COMPANY is not responsible for the accuracy of the data provided by the USER of THE WEBSITE.

THE COMPANY reserves the right to request any document and/or additional data in order to corroborate the personal and shipping data, as well as to temporarily or permanently suspend the USER whose data could not be confirmed.

The personal information that the USER provides to THE WEBSITE will be secured by an access code, of which only the USER will be aware. The USER is solely responsible for keeping said password secret. THE USER agrees to notify THE COMPANY immediately of any unauthorized use of their account.

THE WEBSITE reserves the right to reject any registration request or cancel a previously accepted registration, at any time and for any reason, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.

For the purposes of the Terms and Conditions that govern the operations carried out through THE WEBSITE, the person who makes purchases without registering as a "USER" will be called a "VISITOR".

ANYONE WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS AND THE PRIVACY POLICIES, WHICH ARE MANDATORY AND BINDING, WILL NOT BE ABLE TO ACCESS THE SITE AND/OR THE SERVICES.

LEGAL CAPACITY OF USE

The registration and use of THE WEBSITE implies that the USER is a natural or legal person with the legal capacity to contract. People who do not have that capacity will not be able to acquire the promotions; minors, temporarily disabled or permanently disabled.

MODIFICATION IN THE TERMS AND CONDITIONS OF USE

THE COMPANY may modify, add, delete and/or update the Terms and Conditions of Use at any time, for any reason and/or without prior notice, which will continue to be mandatory from the moment of their publication on THE WEBSITE. The USER can consult these Terms and Conditions of Use at any time.

SALES HOURS

THE WEBSITE will be available 24 hours a day, 365 days a year.

CUSTOMER SERVICE HOURS

THE WEBSITE offers customer service by email contacto@catserviceperu.com , chat through the Facebook fan page of Cat Service Perú, by phone 910 493 956

/ 983 243 454 Monday to Friday from 9:00 a.m. to 5:30 p.m. and Saturdays from 9:00 a.m. to 12:30 p.m.

DELIVERIES

Delivery times begin to count once the purchase is confirmed, in Lima it has a period of 1 to 2 business days and in the province 2 to 3 business days (business days: weekends / calendar holidays and certain holidays are not considered. by state. No pre-delivery calls are made). If the 2 visits are made during the established period and the client or person in charge of receiving the product is not at home, the initially agreed period will be extended; prior coordination with the client, in addition to this the client must pay for the third visit to the registered address or store to pick up the product, according to the given agreement. If the USER is not contacted at the telephone numbers and contact emails registered on THE WEBSITE, after 3 (three) attempts without success in contacting, the order will be cancelled.

The estimated delivery time will be indicated in the acquisition process on THE WEBSITE and will be confirmed in the Product Shipping Date Confirmation email.

If you have additional questions about delivery times, send us an email to: contacto@catserviceperu.com or call us at 910 493 956 / 983 243 454 .

According to the established policies, the customer or the person who receives the order has the obligation to check that the box or bag containing the product is sealed and has no signs of previous opening (Open, other packaging tape or box deterioration). . If you detect this, DO NOT receive the product and you must immediately contact THE COMPANY . After acceptance of the product, the CUSTOMER will not be able to file a claim for damage to the product or its shortage, only claims for warranty issues or any described within the Return and Exchange Policy will be attended to.

Important Notice: The sale and dispatch of products is subject to availability and product stock. When the product is not available, THE COMPANY will immediately notify the customer and return the full value of the price paid for the product, plus shipping costs and additional charges.

DELIVERY TIMES: From 11:00 am to 8:00 pm

PURCHASE PROCESS AND ORDER TRACKING

The Products selected by The USER to follow the purchase process will be registered on THE WEBSITE until the purchase is confirmed. For this purpose, the COMPANY may send e-mails and/or communications to the addresses and personal data provided by the registered user as contact information for the purpose of remembering unfinished purchases of the selected Products.

In this sense, the USER agrees to receive communications issued by the Company by any means of electronic or telephone communication, with the purpose of reminding them of the existence of unfinished purchases of the selected products.

Once the purchase of products on THE WEBSITE has been processed, the USER will be informed online. The USER will receive an email (ticket or purchase order) informing them of the order number and product(s) purchased. The USER can check the status of their order in the My Account/Orders option at WWW.CATSERVICEPERU.COM

RESPONSIBILITY

In no case will THE COMPANY be liable for: I) the improper use of the visitors to THE WEBSITE, the materials displayed, the industrial property rights and the intellectual property rights. II) the contents of the pages that the USER can access with or without authorization from THE WEBSITE. III) access by minors or people without capacity, under the terms of the corresponding legislation, to the contents adhering to the contractual relationship that arises from THE WEBSITE.

Likewise, the USER recognizes and states that THE WEBSITE is not infallible; Therefore, at any time and without prior notice, circumstances beyond the control of THE WEBSITE may occur, which imply that it is not operational for a certain period of time. In these cases, THE COMPANY will try to restore THE WEBSITE as quickly as possible, without being held liable.

Under no circumstances will THE COMPANY publish through THE WEBSITE any product with a sale price or value of zero (S/. 0), unless it is promoted as a prize given through contests and/or raffles. organized by THE WEBSITE periodically. If there is such an error, THE COMPANY reserves the right to deliver said product, informing the USER of what happened.

Since THE COMPANY publishes thousands of products for sale through THE WEBSITE, there is a possibility that some errors may be published in the content of each of the products. For this reason, THE COMPANY acts based on a "notice and change or withdrawal" mechanism. If you consider that any of the contents of THE WEBSITE or content advertised therein is in any way defamatory or not credible, please notify us immediately. Once notified, THE COMPANY will initiate the appropriate actions to eliminate the defamatory content that is the subject of the claim within a reasonable period of time.

THE COMPANY is not responsible for viruses or other elements in the content of THE WEBSITE that may cause alterations in the USER's computer system, or in the electronic documents stored in their computer systems. THE COMPANY will not be liable for any damages caused to the USER arising from the inappropriate use of the technologies made available to the USER, regardless of the way in which these are used inappropriately.

THE COMPANY will not be liable for any damage caused to THE WEBSITE due to improper use and bad faith by the USER .

In any case, the liability of THE COMPANY, contractual, extra-contractual or legal with the USER of THE WEBSITE will not exceed the price actually paid by the buyer.

INTELLECTUAL PROPERTY

It is expressly stated that the intellectual, commercial and industrial property of the content, designs, graphics and systems (hardware and software), which this contract covers, are the exclusive property of THE COMPANY. Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves a violation of the regulations in force in Peru and/or internationally regarding intellectual and/or industrial property is totally prohibited. as well as the use of the contents of THE WEBSITE if it is not with the prior express written authorization of THE COMPANY.

PERSONAL DATA PRIVACY POLICY

The data that is provided to THE WEBSITE , either for the purpose of purchasing a product or during registration as a USER, will form part of THE COMPANY 's customer database and will be used for the purposes of its commercial activity; such as: product management, requested and/or contracted services; including data processing, sending correspondence, responding to queries, contact, receiving advertising (if consented), granting of products and/or services related to THE COMPANY, among others; the same that may be carried out through third parties.

The owner of the personal data authorizes THE COMPANY to use, as long as this authorization is not revoked, his personal data, including sensitive data, that had been provided directly to THE COMPANY, as well as those that could be found in sources accessible to the public. or those that have been obtained from third parties; for treatments that involve the development of commercial actions, including carrying out market studies, preparing purchase profiles and financial evaluations, sending, directly or through third parties (via physical, electronic or telephone means) advertising, information, gifts , offers and/or promotions (personalized or general) of products and/or services of THE COMPANY and/or other related companies. For these purposes, the owner of the personal data authorizes THE COMPANY to assign, transfer or communicate his or her personal data to said companies and between them.

The owner of the personal data, who may revoke the authorization for the processing of his or her personal data at any time, in accordance with the provisions of the Personal Data Protection Law (Law No. 29733) and its Regulations (Supreme Decree No. 003-2013-JUS). To exercise this right, or any other provided in said devices, as well as those of access, rectification or opposition, the owner of personal data may submit their request through the email contacto@catserviceperu.com or accessing the link to automatically unsubscribe from the email upon acceptance, located in the footer of the promotional emails.

USER RESPONSIBILITY

The USER is responsible for the information they register on THE WEBSITE. Therefore, the USER is solely responsible before THE COMPANY and third parties for the consequences that may arise from its use for purposes or effects that are illicit or contrary to these Terms and Conditions of Use.

In the contracts offered through the Site, THE COMPANY will inform in an unequivocal and easily accessible manner the steps that must be followed to celebrate them and will inform when appropriate; The electronic document in which the contract is formalized will be archived and accessible to the member. The mere fact of following the steps indicated for such purposes on this site to make a purchase is equivalent to accepting that THE COMPANY has effectively complied with the conditions contained in this section. It will also indicate its postal or email address and the technical means available to the member to identify and correct errors in the shipment or in its data.

APPLICABLE LEGISLATION

Any controversy or conflict arising from the use of THE WEBSITE , these Terms and Conditions of Use, its existence, validity, interpretation, scope or compliance; It will be subject to the applicable laws of the Republic of Peru, delegating jurisdiction to the Courts and Tribunals of the city of Lima.

CANCELLATIONS

After making the purchase, THE USER has 10 hours to cancel their order before it is shipped; After that period, the customer must assume the cost of the paid delivery, with only the value of the products being returned.

If the order has been received, the USER will have to request cancellation within a maximum period of 5 business days later, by contacting the email contacto@catserviceperu.com or by phone at 910 493 956 / 983 243 454 , where they will tell you how to return it within a maximum period of 5 (five) business days. The cancellation will not be valid if the USER opened the packaging, presents any damage or mistreatment of the product received, in such cases the corresponding return will not be applied under any exception.

GUARANTEE

In order to provide the USER with a better service, THE WEBSITE will intervene to help make the guarantee of any product valid, with the brand supplier being solely responsible for compliance with it.

All products are offered with the quality, technology and warranty period provided by the manufacturer or supplier of the brand. The USER is obliged to review the product received and if damage or manufacturing defects not attributable to the USER are detected, they will have a period of 5 (five) business days from the delivery date to request the corresponding clarification.

ADVERTISING

By subscribing, consent is given to CAT SERVICE PERU SAC (CAT SERVICE PERÚ) to use my personal data for commercial, marketing, advertising and opinion research purposes.

In particular, Cat Service Perú will be authorized to analyze my interactions with the company (such as my purchase history and intention, use of applications, social networks and personal data that I share with Cat Service Perú ) in order to send me personalized commercial messages. about the brands that Cat Service Perú represents: Cat, Komatsu, Diecast Master, Norscot, WSI Models, Conrad, First Gear, TWH, Weiss Brother, Volvo.

Cat Service Perú may contact me through emails, text messages, regular mail, applications or any other means of communication that I wish to use.

I understand that I can revoke my consent through the link in the messages sent by Cat Service Perú .

CUSTOMER SERVICE

For any clarification or doubt about the Terms and Conditions of THE WEBSITE or about a purchase, contact the email contacto@catserviceperu.com or by phone at 910 493 956.